When the services do not meet your expectations, we encourage you to register your complaints following the four-step procedure listed below.
Step 1: Access-Ability Services Counselor
You should discuss your concern(s) with your assigned AAS counselor. If a satisfactory solution is not reached, you can proceed to the second step, a written appeal to the Director of Access-Ability Services.
Step 2: AAS Director
After the Director receives your concern(s), you may expect that the Director will:
- Interview you
- Review the relevant materials
- Interview other relevant individuals
- Give response in a timely manner.
If you disagree with the findings or the resolution offered by the Director, you may
appeal to the Office of the Vice President for Student Affairs (Room A-216). If the
complaint involves disability discrimination, you are encouraged to appeal to Chief Diversity Officer in the Office of Equal Opportunity & Diversity Management
By email at AskOEO@kbcc.cuny.edu or Room V231 in person, or by telephone at 718-368-6896.
Step 3: Office of the Vice President for Student Affairs
When filing a final appeal with the Office of the VP for Students Affairs, you should provide:
- A copy of the written appeal and supporting documentation
- The response to your appeal from the Director of Access-Ability Services
Step 4: Office of Civil Rights
Filing a Section 504/ADA complaint with the responsible federal agency does not impair your right to a prompt and equitable resolution of your complaint. To pursue your complaint with the regional agency, you may contact:
Office for Civil Rights, New York Office
U. S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
Retaliation against any person who files a complaint of alleged discrimination, participates in an investigation, or opposes a discriminatory employment or education practice of policy is prohibited by City University of New York policy, by federal, and by state law.