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Phone: 718.368.6551
Fax: 718.368.6632

Registration Help Center

Hours of Operation
Our hours of operation during CUNYfirst registration periods are:

Monday through Thursday: 8:30am-5:30pm 

Friday: 9:00am - 5:00pm

Our hours of operation during non CUNYfirst registration, through the deletion date:
Monday thru Friday 9:00 a.m. ­ 5:00 p.m.

Hours of operation may differ during the module; please call the Help Center for additional information.

To Facilitate the Handling of your Call:

When calling the Registration Help Center with a problem inquiry,

  • Be prepared to provide details of the problem you are experiencing, have your CUNYfirst EMPL ID within reach.
When calling the Registration Help Center with a general question or inquiry,
  • Be prepared to identify yourself as well as the full scope of your inquiry.

Contact Us
Phone: 718.368.6551
Fax: 718.368.6632

Administrative Staff

Crystal Rodwell
Director, Office of Academic Scheduling

Alade McKen
Assistant to the Director, Office of Academic Scheduling

Janice Allen
Assistant to the Director, Office of Academic Scheduling

Rae Cestaro
Coordinator for Registration Information and Data Management, Office of Academic Scheduling


Getting Help
The mission of the Registration Help Center is to provide real-time support to students as they navigate the CUNYfirst online registration system. 

Our goal is to empower students to register themselves for appropriate courses in a timely manner with support as needed.

The Registration Help Center staff is positioned to achieve this goal by serving as a repository for answers to questions regarding a student's ability to register.

By empowering students with information during registration, students have the opportunity to clear issues that have been 
identified as possible barriers to enrollment in classes.

The Job of the Help Center Staff is to help Students:
  • Navigate the CUNYfirst online registration system
  • Help students identify Holds that may be an impediment to a successful registration transaction, such as Test Scores, Immunization, etc.
  • Process special permission requests for prerequisite or restriction waivers
  • Process special permission to register for an overload or excess number of credits
    Overload or Excess credits are defined as: 12 Week semester = 19+ credits, 6 Week module = 9+credits
  • Connect students to other Kingsborough on-campus offices and resources
  • Provide up-to-date information on policies and procedures as related to the current term registration
  • Respond to Registration Help Center e-mail inquiries in a timely fashion
  • Identify other CUNY online resources
  • Serve as a college-wide resource for registration related information



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Kingsborough Community College
2001 Oriental Boulevard, Brooklyn, NY 11235-2398 | (718)-368-5000
Kingsborough is CUNY