Kingsborough College
Inside KCC Button
Skip Navigation Links
Skip Navigation Links

Telecommunications | Telecom FAQ | Courtesy Phones | Conferencing | Requesting Online Help

ESNA Voicemail Aria First Day & Beyond!


FINISH THE ENTIRE TUTORIAL OR THE TUTORIAL WILL START OVER ON NEXT LOGIN

  • Setup your Voicemail

    1. Dial the ESNA extension number (718 368 6990 or 6990) or Press Message button icon on your telephone
    2. Were you prompted for your voice mail password?
      • If yes, go to Step 3 (this means the station is "integrated" to voicemail)
      • If yes, but you'd like to login to a different mailbox, press *
      • If no, key in your extension and press #.
    3. Key in the default password 147258 and press #.This password is for initial set-up only.
      The system will guide you through a tutorial to establish your new Voicemail on first login
      1. Create a new password. Press # to continue.
        Dial slowly and slightly pause between each digit while entering the new password.
      2. Record your Personal Greeting. Press # to continue.
      3. Record your Name Greeting. Press # to continue.

  • To Retrieve Messages That Others Have Left for You

    1. Login to ESNA Messaging
    2. Press 1 to listen to your messages, then 1 again to retrieve unread messages.
    3. After listening to a message you can press 7 to delete; 9 to save; 6 to send a copy select nothing to keep the message marked read in your inbox.

  • To Change Your Password

    1. Login to ESNA Messaging and press 4 (Personal Options) at the main menu.
    2. Press 9 for "Change your password"
    3. Enter your new password and press #.

  • To Re-record Your Voiced-In Name

    1. Login to ESNA Messaging and press 4 (Personal Options) at the main menu.
      • Press 1 for "Record Greetings"
      • Press 6 for "Change Recorded Name"
      • Record your name and press #.

  • To Transfer Directly to Voice Mail

    1. Dial then transfer to voicemail extension (6990)
    2. Key in the target mailbox number.
    3. Complete the transfer.

  • To Check Messages for a Mailbox Different from Your Own

    1. Dial (718 368 6990 or 6990) or Press Message button icon in your Avaya Telephone.
    2. Press *
    3. Enter your extension followed by your password.

  • Suggestions for Voice Mail Personal Greetings


    Generic Greetings:

    "Hello (Hi), you have reached (your name) with (your company and your department). I am either on my other line or away from my desk, so please leave your name, telephone number and a detailed message after the tone and I'll return your call as soon as possible.Thank you.

Click here to download or print a PDF flow chart of the instructions. 

Please contact telecomservices@kbcc.cuny.edu or call (718)368-5025 if you have any questions.

kccFacebook KCCTwitter
Privacy Statement | GAINFUL EMPLOYMENT | Disclaimer | LIAISONS | Text Only | IT Accessibility |

Kingsborough Community College
2001 Oriental Boulevard, Brooklyn, NY 11235-2398 | (718)-368-5000
Kingsborough is CUNY
Make This Website Talk