Skip Navigation Links
Skip Navigation Links
Continuing ED
Skip Navigation LinksKCC Home > Academic Departments > Department of Tourism and Hospitality > Student Handbook

KingsboroughCommunity College

City University of New York

Department of Tourism and Hospitality

Student Handbook

Office: ........V-226  (Academic Village)

Phone:         718 368-5143

Fax:              718 368-4880

Web Site:


Welcome to the Department of Tourism and Hospitality

On behalf of the faculty and staff of the Department of Tourism and Hospitality (TAH), I am pleased to welcome you to our department.  We hope you have a productive and exciting experience at Kingsborough Community College, take responsibility for your learning and emerge with an education that will prepare you for a rewarding career or further study in the field of tourism and hospitality.

This handbook contains valuable information to facilitate your achievement of academic and professional excellence as a student in our department.  Please keep this as a reference throughout your time at Kingsborough.  It is a supplement to the College Catalog and the College Student Handbook.  Information in this handbook is subject to change.  Changes will be published as they occur.

Professors in the Department of Tourism and Hospitality make a concerted effort to get to know their students and take an interest in their success.  That will be important as you make progress through the program.  If you are having difficulty in a course, be sure to seek the advice of one of our knowledgeable and caring faculty members.

This Handbook is on the Department website at  You can download a copy of this handbook and check on other important and interesting information related to your education and career.

Dr. Anthony Borgese, Chair

Department of Tourism and Hospitality Faculty

Prof. Dr. Babette Audant*
Dr. Anthony Borgese*
Prof. Rosemary Bufano*
Prof. Mark D'Alessandro*
Dr. Richard Graziano
Prof. Thomas Smyth*
Prof. Laurel Marshall*
Prof. David Goldberg

Prof. Edgar Troudt*

Prof. Naxielly Dominguez*

* Indicates Full-time

Emeritus Faculty:
Prof. Shelly Friedland
Prof. Barbara Steffen

Table of Contents

1. The Handbook, Its Purpose and Use

2. Mission Statement and Philosophy

3. The Tourism and Hospitality Industry

4. Departmental Learning Outcomes

5. Assessment/Technology/Writing

6. Course Requirements (College and Department)

7. Sequence and Advisement/Using E-sims

8. Additional Graduation Requirements

9. Tourism and Hospitality Course Descriptions

10. Some Specialized Courses

11. Additional Departmental Activities and Certifications

12. Grading Policy

13. Attendance Policy

14. Academic Honesty

15. Finding Help Around the College

16. After Graduation

17. Department and Faculty Offices and E-mails

18. The Institute for Virtual Enterprise

19. Mission Statement of Kingsborough Community College

The Handbook


This handbook is a result of reflecting on many of the questions that have been asked of the TAH faculty over the years and has been created to guide you through the process of reaching the goal of earning your degree.  This document has been created to provide you with information about courses, expectations, procedures, and policies of Kingsborough Community College (KCC) and the Department of Tourism and Hospitality.  It offers guidance as to how to proceed in situations you will face during your time at KCC.  It provides direction for you to follow in planning your registration for courses as you proceed toward graduation.  It shows you how to be a full member of the TAH Department community.  It offers some advice about the best ways to prepare yourself for a career in the exciting tourism and hospitality industry.  It is not meant to be a substitute for faculty advisement but it can, if used properly, anticipate and answer many questions you may have along the way.


The document makes special reference to learning outcomes.  These are the specific knowledge and skills you are expected to achieve in each course and in the program.  They will be provided by your professors at the start of the term.  To be successful, you will have to demonstrate that you have achieved these outcomes according to very specific measurement tools determined by the professor and the department.  You may be asked on surveys about your perceptions of progress in the department learning outcomes.  Answer honestly since the responses will help the faculty evaluate curricula and teaching strategies.


First, it is important that you read the Handbook thoroughly.  Once you have read it, you should refer to it frequently.  If you have questions, ask them. TAH faculty members have many of the answers or can refer you to publications or other college officials who can guide you.  You should keep the Handbook as long as you are a student at Kingsborough. 

Use the Handbook as a guide when choosing courses and the checklist for keeping track of your progress.  Be aware of the requirements for graduation including courses, the College Preparatory Initiative (CPI), the CUNY exams such as those in reading, writing and mathematics and the College Proficiency Examination (CPE), applying for graduation, and other requirements.  Please note that throughout the document, there is an emphasis on your active role in achieving the learning outcomes for each TAH course and for the program as a whole.  While this Handbook and members of the faculty can provide you with guidance, you are the most important factor in your education.
Back to Table of Contents

Departmental Mission Statement

The Department of Tourism and Hospitality at Kingsborough Community College is dedicated to preparing students for careers and further study in the rapidly evolving tourism and hospitality industry.  By encouraging active learning, we provide the opportunity for students to accumulate the knowledge and skills that are necessary for success in the industry.  We also seek to empower students as life-long learners by encouraging them to develop portable skills and competencies in research, critical thinking, communication, technology and an understanding of the world.  To that end, we employ a multidisciplinary, student-centered approach that combines both academic and applied components.  Ultimately, we serve as a network as well as a resource for industry, offering students and alumni information and contacts to enhance their professional development.
Back to Table of Contents

The Tourism and Hospitality Industry

  1. Travel and Tourism is the third largest sector in the U.S. economy;
  1. Travel and Tourism employs more than 16.2 million people in the U.S. alone.  Travel and Tourism employs 10% of the global workforce (more than262 million people);
  1. Travel and Tourism produces a trade surplus of $24.7 billion for the U.S.;
  1. Last year, travel and tourism businesses spent more that $1 billion in foreign countries on advertising, sales, promotion and support services promoting travel to the United States;
  1. The number of executive level jobs in the U.S. is expected to grow in four areas:
    • 30.8 %Food and Beverage Segment
    • 16.2%  Air Transportation Segment
    • 27/8%  Lodging Segment
    • 39.8%  Amusement and Recreation Services Segment;
  2. The tourism and hospitality industry is consistently cited as among the strongest for women and minority advancement and ownership.

Sources: Travel Industry Association of America, National Restaurant Association

These statistics mean that there are career and internship opportunities out there for you.  But, to be prepared to work in this exciting industry, you must have a knowledge of the world and the industry, understand and be able to provide excellent customer service, have strong business and technology skills, be able to do research, know a little psychology and be able to network and get along with people.  The Department of Tourism and Hospitality will provide you with the opportunity to learn and perfect these skills.  However, how much you know and the level of your skills is up to you!
Back to Table of Contents

Career Opportunities
These represent the broad scope of
career titles available in
Tourism and Hospitality
Directors, managers, Reservationists, Ticketing and Gate Agents, Customer Service Representatives, Clerical Support, District Sales Representatives, Flight Attendants, Dispatchers, Rate Desk Agents, Crew Schedulers, Human Resources.

Airport Operations
Directors, Managers, Human Resources, Training Specialists, Security.

Car Rental Companies
Managers, Reservationists, Counter Sales Agents, District sales Managers, Clerical support, Maintenance Personel, Training Specialists, Fleet
Supervisors, Shuttle Drivers.

Rail Travel
Directors, Managers, Clerical Support, Sales Representatives, Travel Agents, Automation Specialists.

Conventions and Meetings
Senior Executives, Managers, Meeting Planners, Clerical Support, Food and Beverage Staff, Engineering Staff, Sales Representatives.

Corporate Travel Management
Directors, Managers, Human Resources, Training specialists, Accountants, Clerical Support, Corporate Travel Managers, Travel Agents, Account Managers.

Visitor Bureaus
Directors, Managers, Marketing Coordinators, Clerical Support, Special Events Coordinators, Public Information Officers, Photographers.

On-Line Travel Providers
Managers, clerical Support, Sales Representatives, Automation Specialists.

Motorcoach Operators
Drivers, Reservationists/Dispatchers, Schedulers,
Tour guides/Tour Conductors, Sales Representatives, Managers

Cruise Industry
Senior Executives, Directors, Managers, Reservationists, Clerical Support, Passenger Service Representatives, District Sales Managers, Shipboard Executives, Support Staff, Entertainers, Human Resources, Shore Excursion Personnel, Port Staff, Cruise Directors.

Incentive Tavel
Managers, Directors, Clerical Support, Supplier Coordinators, Event Planners, Accountants, Sales Representatives, Audio-Visual, Graphics Specialists, Trip Directors.

Lodging & Food Service Industries
Managers, Directors, Clerical Support, Reservationists, Front Desk Staff, Concierges, Groups and Meetings Coordinators, Audio-Visual Coordinators, Safety, Security Specialists, Food and Beverage Staff, sales Representatives, Business Center Staff, Housekeeping Staff.

Tour Operators
Senior Executives, Directors, Managers, Tour guides, Reservationists, Tour Conductors, Tour Planners, Drivers, District Sales Managers, Marketers, Advertisers, Writers, Artists, Photographers.

Travel Agency Operations
Leisure and/or Corporate Travel Agents, Managers, Owners, Travel Specialists, Outside Sales Representatives, Group Specialists, Vendor Negotiators.
Theme Parks
Managers, Admissions Agents, Ride Operators, Food Service Personnel, Tour Guides, Sales Reps, Public Relations Specialists, Ride & Attraction Designers, Safety Personnel.

Departmental Learning Outcomes

With the proper effort and attention to assignments, projects, lectures, and class participation, students graduating with an Associates in Applied Science (A.A.S.) degree in Tourism and Hospitality will achieve the following learning outcomes and goals:

  1. Knowledge of products and services offered by various segments of the tourism/hospitality industry
  1. Knowledge of how tourism/hospitality products are marketed and sold
  1. Developing knowledge of the distribution of tourism/hospitality products
  1. Developing an appreciation of the importance of service in the tourism/hospitality
  1. Learning about the world and the importance of place in destinations
  1. Learning about the characteristics of destinations (culture, history, geography, food, attractions, etc.)
  1. Developing a specialized vocabulary used by industry professionals
  1. Developing personally and professionally to create leaders for the tourism and hospitality industry
  1. Developing psycho-social skills
  1. Developing basic skills in reading, writing, communication, computation and analysis
  1. Using technology related to business, in general, and the tourism/hospitality industry, in particular
  1. Developing and using research skills
  1. Developing a knowledge of business processes related to and used in the industry
  1. Developing knowledge about and using systems used in various segments of the industry
  1. Explaining the relationship of the industry to regulators, government, certifying agencies, professional organizations
  1. Developing an understanding of the economics and cost structures related to doing business in tourism/hospitality
  1. Developing entrepreneurial skills
  1. Exploring careers in tourism/hospitality
  1. Exposure to current events in the industry and the world
  1. Using a variety of learning strategies, including traditional lecture, experiential learning, active learning, applied learning, individualized instruction, computer-assisted learning, collaborative learning, role playing, internships, volunteer opportunities, and experience in the real and virtual economies.
    Back to Table of Contents


The Department of Tourism and Hospitality is committed to assessing the progress made by its students.  As a result, in addition to the general department goals and outcomes listed on the previous page, you will be provided with the expected learning outcomes for each course in the department.  You will receive these at the start of the semester as part of the course outline and syllabus.  During the course, you will be asked to demonstrate that you have achieved the outcomes.  Remember, you are in control of your learning.  It is vital that you do all assignments to the best of your ability, participate in class, do well in examinations, and make every effort to learn what is expected of you.  You may be asked to answer survey questions about what you have learned and demonstrate the progress you have made in the program.


The use of computers, computer software and the Internet are important parts of your education and your preparation for a career in tourism and hospitality.  Many TAH courses use technology for research, as classroom strategies or for assignments.  It is vital, therefore, that you become familiar with commonly-used software packages such as Microsoft Office and with specialized, TAH-related, software that is used in several classes.  You should always have a blank disk or a USB pen/keychain drive with you to save your work.

In addition, email is often used as a means of communication between students and faculty and among the students in your class.  It is important to note that email is public information.  Unlike writing to your friends, the email used at Kingsborough is to be considered a professional means of communication.


Many TAH courses are designated as Writing Intensive.  That means that you will be expected to write extensively in both formal and informal assignments.  It has been our experience that many students at Kingsborough have difficulty in writing their ideas in acceptable business fashion.  The writing intensive courses offer you the opportunity to write more, revise your work, and improve your writing skills.  You may seek additional help in the Reading and Writing Center in the Library (L-219).

Honors Option

You may petition your instructor to have your courses designated as an honors option.  Of course, this designation will result in additional research and other work.  However, the honors designation is also indicated on your diploma.  Students seeking an honors option must be referred to the Department Chair.

CUNY Online

Some courses are taught partially through the Internet, using CUNY Online, which uses BlackBoard ® as its course management system. 
Back to Table of Contents

Course Requirements for the A.A.S. in Tourism and Hospitality

See the College Catalog for the most up to date degree requirements

Sequence and Advisement

TAH 1 is a prerequisite for all the other TAH courses.  You may take the other courses in any order. However, we strongly advise that you take the Internship (TAH 9250) in your last semester.  While TAH courses are offered during both day and evening hours, not every course is offered every term or at the hour you may want them. 

You must be advised by a member of the TAH faculty before registering each semester.  Advisement does not guarantee a seat in each course; it simply checks whether you are on the right path to your personal and professional goals.  After advisement you must register using CUNYFirst or in person based on the instructions provided by the office of the registrar.  In the event you have a problem registering on the Internet or in person, call (718-368-5143) or visit the department (V226).

Sometimes courses are closed due to over-subscription or cancelled due to under-subscription.  The best defense against both is to be advised and register as early as possible.  In the event a course you have been advised to take is closed or has been cancelled, contact an advisor or the department for alternate suggestions.

Occasionally, courses required for graduation are unavailable at registration.  In this case, see an advisor.  An appropriate substitution may be made where possible.
Back to Table of Contents

Evening/Weekend Courses

The TAH department offers a variety of classes from 8 AM – 9:30 PM across six days per week in order to accommodate students with any number of scheduling constraints.  In the event that a required course is not offered at a time you can attend, see an advisor.


With CUNYFirst you can view your unofficial transcript, search for seats in courses, register, and print your bill.  To do this you'll need an empl id.  number from the CUNY web site.  Before each registration period a variety of CUNYFirst workshops are offered by the Academic Advisement Center; attend one.  For registration, you'll get an appointment e-mail telling you when you are able to register.  Register as close to your appointment as possible.  If you have any trouble registering with CUNYFirst, call the CUNYFirst help line, the department (718-368-5143) or your advisor.

Additional Graduation Requirements

Math Skills Test and the CUNY/ACT in Reading and Writing

Students must achieve a passing grade on the Math Skills Test and the CUNY/ACT in Reading and Writing.  These tests evaluate student skills in reading, writing and mathematics.  The results of the examinations determine the need for developmental instruction.

Developmental Courses

Students who do not achieve a passing grade in the Math, Reading or Writing examinations must take developmental English or Mathematics courses before they can take English 12 or Math 7 or Math 9.

Applying for Graduation/Waivers

In the semester you are expecting to graduate, you must apply for graduation.  The registrar’s office will then send you a letter indicating if you have fulfilled all the requirements for graduation.  If you need a waiver for a course, it is during this final semester that you would seek one from Dr. Borgese, the current Chairman of the Department.
Back to Table of Contents

Department of Tourism and Hospitality Course Descriptions


Overview of the many and varied organizations and agencies that make up the tourism and hospitality industry, their roles and interrelationships.  Topics include transportation, lodgings, restaurants, wholesale and retail operations, attractions, government owned parks and facilities, trade organizations, and governmental agencies.

TAH 00200 – DESTINATION GEOGRAPHY (3 crs. 3 hrs.)

Destination development topics include: travel motivation; man-made and natural attractions, and activities in their geographic context; major tourism destination areas; selling techniques used when counseling clients.  Pre or corequisite: TAH 00100

TAH 01200 – TOURISM ENTREPRENEURSHIP (3 crs. 3 hrs.)

The role of governmental and quasi-governmental bodies as they affect the operation and financial status of travel retailers and wholesalers. Introduced to the use of computer systems, students become familiar with governmental regulations and financial sales reports.  Pre or corequisite: TAH 00100


Presents various specialty, niche travel markets to the student. These markets include: cruises, Adventure Tourism, Heritage Tourism, Spa and Fitness Tourism, Special Interest Sports Tourism, Gaming and Casino operations.  Pre or corequisite: TAH 00100

TAH 01700 – TOURISM TECHNOLOGY (3 crs. 4 hrs.)

Surveys critical technology components in travel and tourism, hospitality and food service. Students develop a basic understanding of these systems and their application to each industry through workplace simulations and online activities.  Pre or corequisite: TAH 00100


The case method is used to examine the various components of the tourism and hospitality industry. Each case contains details of actual operations that can be viewed from various perspectives in reaching solutions. Relevant technology and analytical tools are utilized throughout the course.  Pre or corequisite: TAH 00100


Survey of critical business competencies and applied technology strategies to manage, market, create and promote tourism and hospitality products and services. Relevant reports and documents are prepared by students through simulated activities. Entrepreneurial activities are placed in a Tourism and Hospitality context.  Pre or corequisite: TAH 00100

TAH 02200 – FRONT OFFICE OPERATIONS (3 crs. 3 hrs.)

Survey of front office operations within a hotel including front desk, reservations, customer service, night audit, marketing and human resources. Students master and apply critical skills and competencies for careers in the Hospitality industry.  Pre or corequisite: TAH 00100


The basic essentials and elements of meeting planning plus an introduction to the opportunities and responsibilities in this growing field.  Pre or corequisite: TAH 00100

TAH 04300 – EVENT CATERING MANAGEMENT (3 crs. 3 hrs.)

Introduction to the basic skills and competencies required for catering, food and beverage operations, and the opportunities and responsibilities of this sector of the hospitality and tourism industry.

Pre or corequisite: TAH 00100

TAH 05100 – INTERPRETIVE GUIDING (3 crs. 3 hrs.)

Basic components of Tour Guiding including duties and responsibilities of a tour guide and how to handle tour groups in various settings. New York City will be the reference point for sight and attraction guiding. Requirements for the New York City Tour Guide license.  Prerequisites: TAH 00100, TAH 00200

TAH 05200 –  HOSPITALITY TECHNOLOGY (3 crs. 3 hrs.)

A required course for Hospitality majors. This course teaches students the intracacies of property management software. Students will learn, Opera, the industry leading, property management software found in hotels/motels/resorts throughout the world.  Pre or corequisite: TAH 00100


This course will impart to students a broad understanding of the air transportation industry and an appreciation of the major management functions within an airline and airport. The characteristics, scope and economic significance of airports and air transportation are explored in detail.

Prerequisites: TAH 00100, TAH 00200


An introduction to the various components of the professional food service industry. Subjects will include the history, scope, classification, trends and the role of the customer.  Pre or corequisite: TAH 00100

TAH 081XX – INDEPENDENT STUDY (3 crs. 3 hrs.)

Independent study of tourism and hospitality is developed individually between student and faculty member and must be approved by the Department.

TAH 082XX – (1-3 crs. 1-3 hrs.)

This course is of a topical nature and is designed to meet the immediate needs and interests of various student populations.  It is offered for a maximum of two semesters.

TAH 09096 – THE VIRTUAL ENTERPRISE (3 crs. 3 hrs.)

Introduction to business operations of tourism, hospitality, aviation, international transportation, and the food service industries through the development operation of a simulated business environment. Utilizing technology, students trade products and services, and form decision-making teams that conceive, organize and operate business transactions.

TAH 09160 – PROFESSIONAL PORTFOLIO (1 cr. 1 hr.)

Will direct students in the preparation and assembly of a professional portfolio consisting of a career development package, research write-up and work samples. The portfolio will serve as a professional vitae for students in their internship fieldwork placement. A supervised practical experience evaluation completes the professional portfolio.  Pre or corequisite: TAH 00100


(8 hrs. in field plus 1 hr. on-campus seminar)

To integrate theory and practice by applying acquired skills in an actual work environment, eight hours per week of supervised field experience in travel and hospitality plus one hour a week on campus, of seminar discussion of relevant topic.  Pre or corequisite: TAH 00100
Back to Table of Contents

Some Specialized TAH Courses

The Internship

All majors in the Department of Tourism and Hospitality are required to complete an internship working in the industry.  To satisfy this requirement, students must be enrolled in TAH 92, Field Experience in Tourism and Hospitality.  A successful internship consists of 100 hours of satisfactory field experience as evidenced by the evaluation of the professor and the field supervisor, fourteen hours of classroom attendance, and the submission of an internship report.  While every effort will be made to assign each student to an internship that matches his/her interest, internship opportunities will be dependent on availability and a successful interview by the student.  Failure to submit the internship report will result in a grade of INC. (See the grading policy for an important note about incomplete grades.)

The Portfolio

All students must take TAH 91, the Professional Portfolio.  The elements of the portfolio are a personal statement, a resume, letters of recommendation and samples of your best work.  You should not wait until taking TAH 91 before collecting your work.  You should value and save your work.  With that in mind, you should always submit your best work and revise whenever possible so that you will have excellent samples to put in your professional portfolio.  In addition, when seeking letters of recommendation, be sure to ask people who know you well.  Professors with whom you have taken only one course are not generally good choices.  Please be considerate.  Since professors are often asked for recommendations, please do not wait until the last week before requesting a letter.

Virtual Enterprise (VE)

Students in the TAH Department take Virtual Enterprise.  In this course, you will operate a simulated business, performing the tasks required of a real business.  While the products and services you sell and the money you receive in return are not real, all the work is.  By “experiencing” business, you will be better able to face the challenges often encountered by real business people.  In addition to honing your knowledge of business, this course also provides you with an opportunity to improve your skills in the areas of interpersonal relations, management, organization, and technology.  You may take VE more than once as an Independent Study.  In this course, you are required to attend staff meetings and lab hours.  It is important that you perform both.

Independent Study

You have the opportunity to take a limited number of credits outside the traditional course structure as Independent Study, designated by the course number "081XX.  In TAH Independent Study courses are offered in VE, Advanced Geography, Advanced Food Service, Advanced Hospitality and Advanced Tourism Technology.  Students registering for such courses undertake a prescribed program of individual and/or group research and may attend seminars or workshops dealing with their field of study. All work will be conducted under the supervision of the assigned instructor and will be evaluated and graded by the instructor.  Successful completion of the "08100" courses generally requires 3 hours per week and earns 3 credits per semester. These courses are open ONLY to upper freshmen and sophomore students who have an overall B average (3.00 index) in the subject area, with departmental approval.
Back to Table of Contents

Additional Departmental Activities


In order to help prepare students for success in the tourism and hospitality industry, the Department of Tourism and Hospitality offers the opportunity to participate in additional activities which will provide exposure and networking opportunities.  While every event does not necessarily take place each term, the following are examples of such activities:

·Case Study Competition

·Virtual Enterprise Trade Fair

·Leadership Course

·International Hotel, Motel and Restaurant Show

·New York CityTours

·Cruise Ship Inspections

·Back-of-the-House Hotel/Restaurant Tours

·Visits to and from 4-year colleges

You should participate in as many of these as possible.


There is a Tourism and Hospitality Club (see Prof.'s Johnson or Marshall) which initiates and plans many of the above activities.  There is also a Food Club (see Chef Smyth) for students in those concentrations.  You should become a member.  See the above faculty advisors for meeting dates and times.  Exploring and discussing issues relevant to your chosen field with other students and faculty members is an easy but important way to expand your knowledge, and have fun!


You have the opportunity to qualify for certifications governed by outside certifying agencies.  This requires you to participate in a certification course and an examination.  The available certifications are:

  • Cruise Line International Association (CLIA) Course/Certification
  • Serve-Safe Certification
  • Society for the Advancement of Travel for the Handicapped (SATH) Certification
  • Wine and Responsible Alcohol Service Certification

Trade Press

As a future professional in the tourism and hospitality industry, you have an obligation to keep up with what is going on in your field.  You wouldn’t want to go to a doctor who was not up-to-date with the most modern advances in her/his field.  Similarly, you must so also know your industry.  There are many publications read by industry professionals. They are often very specific to a segment of the industry like meeting planning, hotels, food service, etc.  A number of these publications are available in the library and many are now on-line.  You should make a habit of reading them as well as the daily newspaper.
Back to Table of Contents

Grading Policy

KingsboroughCommunity College Official Grading System

The Department of Tourism and Hospitality adheres to the official grading policy of the college.


A+, A, A-         EXCELLENT

B+, B, B-         GOOD

C+, C,             SATISFACTORY

C-, D+, D        PASSING

F                     FAILURE

INC                  Doing Passing Work, But Missing an Assignment or an Examination

                        (Changes to a “FIN,” if work is not made up by the 10th Week of the next

                        12-Week Module)

FIN                   Failure as a Result of an Incomplete

W                    Withdrew Officially

WA                  Withdrawn Administratively Due To Immunization Noncompliance

WU                  Withdrew-Unofficial; Counts as Failure

Grade Change

Students may appeal a final grade NO LATER than the end of the semester following that in which the grade was given.  The student must first speak to the instructor about the grade. If that does not satisfactorily resolve the matter, the student must speak to the Chairperson of the Department.  Following these steps, the student may file an appeal with the Committee on Academic Review.

Incomplete Grades

If for some reason you are doing passing work but are unable to complete all assignments in a course and, as a result, receive a grade of INC, you have six months to complete the missing work.  If the work is submitted to the professor, a new grade will be determined.  (It takes several weeks before the grade is recorded on your transcript.)  If the work is not submitted by the deadline noted on the college calendar, the INC grade will be automatically changed to a FIN, failure as a result of an incomplete.  Please note that a grade of FIN is counted as a failure when computing your Grade Point Average.

Withdrawing from a Course

If for some reason, you must withdraw from a course, be sure to do so officially.  Failure to follow this procedure will result in a grade of WU which is an unofficial withdrawal and is the same as a failing grade.  There is a deadline for withdrawing officially (see the KCC calendar).  Please note that a WU is counted as a failure when computing your Grade Point Average.
Back to Table of Contents


If you need help in one of your classes, tutoring is often available.  In addition to peer tutoring, you may be able to get help in the Math or EnglishSkillsCenters.  Ask a faculty advisor.

Student Attendance Policy


A student who has been absent 15% of the total number of instructional hours that a class meets during a semester or session may be considered excessively absent by the instructor.  In a three credit course, you are deemed excessively absent when you reach the fifth absence.  Remember, that’s a total of five.  Having a doctor’s note or another legitimate excuse doesn’t earn you an extra absence.  An excused absence is still an absence and counts toward the total.  The instructor may consider excessive absences as a factor in the assignment of a student’s grade.  You should, therefore, be sure to attend class regularly.  When you are not in class, you are missing things that you need to learn.  If you are ill, stay home.  Otherwise, be in class!  And, be on time!!!!


You are expected to be punctual.  An 8:00 AM class starts at 8:00, etc.  If you arrive at 8:15 or even 8:01, you are late.  If you arrive after 8:30, you are not considered present for the day and will be marked absent.  Professors understand that sometimes the bus runs late or some other transportation disaster may have happened to you.  However, if you are consistently late or if lateness is more the rule than the exception, you need to get up earlier and get on the road to school.  At no time should you be late because you stopped to get your coffee and bagel or to talk to friends.  If you arrive in class after attendance is taken, be sure to remind the professor at the end of class.  Professors record lateness on their attendance roster.  Some professors count a certain number of times late as an absence.

Academic Honesty

The Department of Tourism and Hospitality adheres to the CUNY Policy on Academic Integrity which prohibits cheating, plagiarism, obtaining unfair advantage over another student and falsification of records and official documents.  During your time in the department, you will be required to submit papers, projects, cases, and other assignments.  These must be your own work.  When doing research and using the work of others, it is required to give them credit for their words and ideas.  If you do not, you will receive a failing grade for the assignment and, possibly for the course and may be subject to disciplinary action and expulsion.
Back to Table of Contents

Finding Help Around the College

There might be times when you need specific kinds of assistance.  Below is a list of offices around the college where you might be able to find help:

Academic Advisement – M101/M201

Advanced Student Counseling – D102.  For students who have earned more than 30 credits.

Alcohol and Substance Abuse Program – U228

Education and information, treatment and referral and positive alternatives are provided to students.

Bursar – A205

Career Development Office – C102

Get help in career planning including resume writing, interview skills, job search, and career counselling.  Information is also available about workshops, career fairs, recruitment fair, part-time and holiday job fairs.  There is also an on-line jobs board.

Child Care/Early Education – V105

A licensed, accredited learning center for children of KCC students

College Discovery/Bilingual Studies Program – L516

Dean of Students – A216

ESL Counseling – E102.  Students who are not native English speakers

Financial Aid Office – U201

Freshman Year Experience – F102.  For students who have earned less than 30 credits.

Health Services – A108

International Student Affairs – V114.  For information about student visas and citizenship.

Non-Traditional Career Students Office – V103

Personal Counseling V103

For students who have personal issues and would like to speak to an objective professional about making effective changes in their lives

Registrar – A101

Security – L202

Special Services - D205.  Students with Disabilities

Student Life – C123

Student activities, student government, and information about student clubs and organizations.

TAP Office - P204.  Information about the Tuition Assistance Program.

Transfer Counseling and New Start Students – C102

Students who are interested in transferring to another school.

Women’s Center - M382

Provides opportunities and support for women students to develop their full potential.
Back to Table of Contents

After Graduation

Furthering Your Education

The Tourism and Hospitality Department at KingsboroughCommunity College has articulation agreements with many local and out-of-town colleges offering the bachelor’s degree.  These colleges will accept most of your TAH and college credits from Kingsborough.  Below is a list of the institutions who frequently accept our students.  You should investigate these and other schools.



New York CityCollege of Technology

New York Institute of Technology

New YorkUniversity


St. John’sUniversity









Johnson and WalesUniversity


SUNY Cobbleskill

SUNY Delhi


University of Houston

University of Nevada, Las Vegas

Back to Table of Contents

Keeping in Touch

Even after you graduate, it is important that you stay in touch with the department.  You should "friend" the Department on Facebook at:  Sometimes job opportunities come through the department and will appear on our Facebook page.  So, it would benefit you to keep your resume up-to-date and "friend" the department.  You never know where your next job or promotion might come from.  And, it’s nice to hear about how you are doing!

Web Page

Keep checking the department’s web page at:

Department Office

Room:          V226 (AcademicVillage)

Phone:         718 368-5143*

Fax:              718 368-4880

Web Site:

* Please note that all faculty members can be reached through this phone number.

Faculty Office Numbers and E-mail Addresses

Full-Time Faculty












Johnson V-229-F
Goldberg V-229-A



Smyth M-245



Dominguez V-229-A

Adjunct Faculty







Paduano, J.



Back to Table of Contents

The Institute for Virtual Enterprise (IVE)

The Institute for Virtual Enterprise is a CUNY-wide special initiative that started in the Tourism and Hospitality Department at Kingsborough. Students at nearly every CUNY campus are taking Virtual Enterprise classes and participating in events, competitions, travel experiences, seminars and internships.  There are prizes and stipends for many activities.

IVE welcomes and gives special priority to Tourism and Hospitality students.  Some ways to get involved include the following:

  • Leadership Course and Activities
  • Global Expo
  • The Nature of New York
  • Urban Art
  • Entrepreneurship
  • Community Renewal
  • Financial Literacy
  • Travel and Trade Fairs
  • Career Development

Mission Statement of Kingsborough Community College

Kingsborough Community College of The City University of New York is a comprehensive community college providing both liberal arts and career education. It is dedicated to promoting student learning and development as well as strengthening and serving its diverse community. To these ends, we strive to fulfill the following goals:

  • To offer an excellent general education to all degree students.
  • To provide programs of study for those intending to transfer and those seeking immediate employment.
  • To develop students’ competence in written and oral communication, quantitative skills, critical thinking, research, and technological literacy.
  • To promote life-long learning opportunities in credit and non-credit programs for the traditional and non-traditional student.
  • To provide a range of services that support student success.
  • To respond to the educational, cultural, and economic needs of the communities we serve.

KingsboroughCommunity Collegeis fully accredited and approved by the Commission of Higher Education of the Middle States Association of Colleges and Schools.

Final Thought

We hope this Handbook will serve as a helpful tool in navigating your way through KCC.  Remember, if you need assistance, ask a full-time employee of the T&H Department.

Back to Table of Contents

kccFacebook KCCTwitter
Privacy Statement | GAINFUL EMPLOYMENT | Disclaimer | Text Only | Make This Website Talk  

Kingsborough Community College
2001 Oriental Boulevard, Brooklyn, NY 11235-2398 | (718)-368-5000
Kingsborough is CUNY