The mission of the Registration Help Center is to empower students to register themselves for appropriate courses in a timely manner with support as needed.
Our goal is to provide students with information during registration, thus students have the opportunity to clear issues that have been identified as possible barriers to enroll in classes.
The Job of the Help Center Staff is to:
Contact UsPhone: 718.368.6551Fax: 718.368.6632
Hours of OperationOur hours of operation during CUNYfirst registration period thru the deletion period are:
Monday - Thursday
9:00am -5:00pmFriday9:00am - 2:00pm
*Hours of operation may differ during the module(summer/winter);
please contact us for additional information.
Serving you better
In order for us to serve you better, please have the following information available prior to your call:
1) EMPLI ID2) First and Last Name3) The class in which you wish to enroll including the 5 digit class number
If you are emailing us, please use your
KBCC email address with the above information and a brief description of your request.
How do I register for an online course?
To register for an online course, you need to call the Registration Help Center at 718-368-6551.
In order to register for an online course, the following are required:
I am receiving a prerequisite error message when attempting to enroll in a course,
and I have met the prerequisite, what do I need to do?
When you receive a prerequisite error message on CUNYfirst when attempting to enroll in a course,
you should call the Registration Help Center at 718-368-6551 or email us with the following information:
1) First & Last name 2) EMPL ID 3) Class Number 4) Your error message.
If a class is closed, there are no seats available, is there any way I can get in the class?
If a class is full, you should monitor that class to see if any seats become available, if seats become available,
register as usual.
I am looking to speak with another Dept/Office, where do I look up this information?
Go to http://www.kbcc.cuny.edu, on the top right hand menu, click on “Directory: Dept”, or you can search
the department in the search box.
I have a class in my shopping cart, does that mean I am enrolled in the course?
No, you would need to enroll in the course, having a course in your cart does not mean you are enrolled
in the class.
I cannot get on CUNYfirst.
You would need a CUNYfirst account. If you have a CUNYfirst account, and you are still unable to login
please call the CUNYfirst Helpdesk at 718-368-6888 for assistance.
I do not know how to use CUNYfirst to register.
Go to CUNYfirst portal: https://home.cunyfirst.cuny.edu/oam/Portal_Login1.html
Click on "How to Use CUNYfirst" in the left hand menu.
Click on "Getting Started in CUNYfirst".
Registration has begun but I cannot register.
While registration has begun, each student has a different enrollment appointment date to register.
To check your enrollment appointment date, login to your CUNYfirst account, go to Student Center.
Under Enrollment Dates (right hand menu), click on details.
You may have a "Hold" that prevents you from registering. You will need to contact the department
who issued the hold and get the hold taken off to register for classes.
What does the error message, "Prerequisites have not been met" mean?
There are courses a student must pass before an advance course may be taken. If you have
met the prerequisites, call Registration Help Center at 718-368-6551.
Why can't I register for some classes in the second session?
There are various reasons for this. Call the Registration Help Center at 718-368-6551.
How do I get a transcript or re-admit into the college?
Please visit the registrar's office at A-101 or their website at:
Can I register for two classes if they only overlap by five minutes?
No. This is a time-conflict. You will need to pick another section for the class.
How do I delete (drop)/withdraw a class?
Check the academic calendar for class deletion and withdrawal period.
On CUNYfirst, go to Student Center-> Enroll
Select the term > Click Continue. Select the course you want to delete (drop) or withdraw.
I have attended KBCC but I did not attend the college or withdrew all my classes
last semester, can I still register for classes?
You may need to be readmitted to the college. Contact the registrar's office at 718-368-5136
or visit their website at:
Am I registered after a permission has been granted?
No, you would need to enroll the class on CUNYfirst.
Will the "shopping cart" automatically register me?
The shopping cart is for your convenience but it does not automatically register you.
I want to repeat a course.
Based on the college catalog, you can repeat a course if you received a grade of C- or lower.
Please refer to the college catalog for more information.
What is the maximum amount of credits I can take in a session?
You can take up to 18 credits in the Fall / Spring semester and up to 8 credits in the
Summer/ Winter semester.
Can you help me a pick a class?
We are not academic advisors. Thus, we are unable to advise you on what class you will need to take.
You will need to contact the Academic Advisement center at 718-368-5744 and speak with an
academic advisor. Visit their website for more information: http://www.kbcc.cuny.edu/aac/Pages/default.aspx