Skip Navigation Links
Skip Navigation Links
About
Admissions
Academics
Continuing ED
Alumni
Community
Donate
Skip Navigation LinksKCC Home > Office of Information Technology Services > faq

Skip Navigation Links
Academic ServicesExpand Academic Services
Application Development Service
BlackboardExpand Blackboard
Client Support ServicesExpand Client Support Services
CUNYfirst
Current IT Projects
Data/Computer SecurityExpand Data/Computer Security
FAQ
Office ServicesExpand Office Services
Networking ServicesExpand Networking Services
Plasma Screens - Image Submission
Schedule of IT Offices and Support
Staff and Faculty ResourcesExpand Staff and Faculty Resources
Student ResourcesExpand Student Resources
TelecommunicationsExpand Telecommunications
Training ServicesExpand Training Services
Web ServicesExpand Web Services
Contact
BLACKBERRY DEVICES
Back To Top

 BLACKBOARD
Back To Top

 REMOTE ACCESS
Back To Top

 COPIER/PRINTER

Back To Top

 CUNY PORTAL

Back To Top

 CUNY PORTAL USERS AND PASSWORD RETRIEVAL

Back To Top

 EMAIL FAQ

  • How can I obtain an email account? Faculty and Staff E-Mail accounts are created upon request. Your department chairperson must submit a direct requests to Helpdesk.
  • I forgot my password.
    Faculty/ Staff call 718-368-6679 to reset your password
    Students call 718-368-6679 to reset your password
  • Can I check my email from home? Yes. You may access your KCC Email from anywhere an internet connection is available via a browser only.
    Please note: If accessing the email from outside the campus. Do not attempt to access it through AOL, as their browser will not work. You must minimize the AOL software and start either Netscape or Internet Explorer.
  • KCC Mail For Lotus Notes Users Only web address
  • Why do I need KCC email account? Your KCC email will not only allow you to communicate with students, faculty and staff, but it will give you access to many college's services and announcements.
  • Click here to access student email accounts
  • ProofPoint: KCC's SPAM Protection System for KCC E-mail Accounts
  • Someone is trying to send me email but I can't receive it. What is the problem?
    Check to make sure your mailbox isn't exceeding its quota. Ensure that the person is using the correct address.
  • Can I set a vacation message? Yes you can. Click on Tools ,select Out of Office Message . Type in your message, set the dates and save changes. And it will be automatically sent to all those that emailed you.
  • I have received spam or unsolicited commercial e-mail. What can I do about it and how can I stop it?
    The IT department has implemented a “SPAM” control system, this system will now send you every morning an email message listing the “SPAM”, that is in the quarantine as of last night.The email will come from spammanger@kbcc.cuny.edu.
  • Anti-Spam software we are using is: ProofPoint
  • Slow/Delayed e-mail message delivery. Long delivery times normally occur for one or more of the following reasons:
    -A heavy load on the KCC mail servers can cause large queues.
    -The destination computer is not responding.
    -One of the computers in the destination path is queuing email messages by size and if the message is large (compared to others going to a similar destination), this will cause it to be continually requeued behind smaller, even newer messages.
    -If this problem continually and/or consistently happens then please call the helpdesk @x6679 to receive a reference (call/ticket) number and schedule a technicians response.
  • I received an email message stating my message could not be delivered.
    The nature of the error message:
    -User Unknown – confirm the email recipient’s email account is still active.
    -Unresolvable – make sure the email address is spelled correctly.
    -Expired – the mail server for the person you are trying to email is having technical difficulties. Try resending at a later time.
Back To Top

GENERAL INFORMATION

  • Problems with Printers
  • Network Account Lockout, I cannot login to my computer.
    Please contact the helpdesk @6679 to receive a reference (call) number and have your network password reset. You may be required to identify yourself before your password can be reset.
    Note: Your account will unlock itself after 30 minutes have elapsed.
  • How to add an application from a CD or floppy disk.
    Open “Add or Remove Programs” in the control panel.
    Click Add new programs, and then press CD or floppy.
    Follow the instructions on you screen.
    To open “Add/Remove Programs”, click Start, point to Settings, click control panel, and then double click “Add/Remove Programs”. When using this function, note you can only install or remove software written for “Windows” operating systems.
  • How to safely and correctly uninstall programs:
    “Add/Remove programs” (located in the control panel) helps you manage programs and components on your computer. You can use it to add and/or remove software. Additionally, you can use this function to add Windows updates and new features from the internet.
  • Inability to open Adobe PDF files
    To open a PDF from within “Acrobat Reader” or from another application (i.e. Eudora, Internet Explorer, etc.). Try one of the following:
    Choose file > open (or click the open icon on the toolbar). In the open dialog box select the PDF file (file extension .pdf) and click open.
    From the file menu, choose the documents filename.
    Open the pdf attachment from within an email application. In most email applications, you can double click the attachment to open the document.
    Click the .pdf file link in your web browser. The pdf document may open within your web browser. In this case, use the Acrobat Reader toolbars to edit, print, search etc. on your pdf documents.
    ** NOTE – In some cases it may be easier to save the file to your computer and then open it.
  • What is my computer’s hostname/machine name?
    Right click on “My Computer” and select “properties”. Click on the “computer name “tab”. On this screen it should give you, your computer name as well as your network domain.
  • Web Browser unable to see/load certain pages
    Usually the above can be resolved by adjusting the advanced settings or upgrading some software causing the difficulty. Please call the helpdesk @x6679 to receive a reference (call/ticket) number and schedule a technician’s response.
  • No sound from speakers:
    -First, make sure the speakers electric is plugged in, turned on, turned up (volume knob) and is plugged into the correct computer port (this should be a green colored plug, plugged into the green port in the rear of the computer.
    -Secondly, check the volume control usually located by the clock.
    -If it is not located there, go to start > programs > accessories > entertainment and choose volume control.
    -Make sure nothing is muted or low.
    -If all above fails then please contact the helpdesk @x6679 to receive a reference (call/ticket) number and schedule a response by a technician.
  • User is unable to access the internet, email, SIMS, etc
    -Reboot your computer (shut down the computer, not just restart). This office recommends leaving the computer off for at least 10 seconds before powering back on.
    - If restarting the computer does not clear up the issue, then please confirm the following:
    1 - Open your internet browser and try going to www.cnn.com (this page updates frequently and displays the time last updated at the top of the page. Were you able to reach cnn.com?
    2 - Are you able to send or receive email?
    If the answer to either question is “yes” then the issue is probably a software problem and not a connectivity issue.
    Either way, contact the helpdesk @ x6679 for a reference (call/ticket) number and schedule a technician response.
  • My mouse is broken sticking:
    Please call the helpdesk @ x6679 for both mouse replacement procedure and scheduling, in most cases mice are locked to the computer for security issues and will have to be unlocked by a technician.
  • You find that your keyboard or mouse is missing from your computer/office.
    Please contact the K.C.C. helpdesk @ x6679 to receive a reference (call/ticket) number and schedule a response for replacement by a technician.
    Standard operating procedure is to advise the user to file a report with “Security/Public Safety” office @ x5069. After we are advised by the “Security/Public Safety” office that a report has been filed the item in question can be replaced.
  • Your connection to a shared or mapped drive has been lost and you need to reestablish the connection.
    Right click on the desktop icon “My Network Places” and menu will appear.
    Click (left) “Map Network Drive” and a dialog box will appear.
    In the folder field either use the drop down box to find the shared drive or it can be manually inputted (i.e. \\servername\directory name).Assign it a drive letter and be sure the “reconnect at logon” is checked so it will reconnect at each logon.
    In most cases, you will be asked for your username and password for security reasons.
    Please note - Sometimes your username and password may not allow access to certain areas. Security settings are regularly modified, in the case of sensitive information.
    Contact the K.C.C. Helpdesk @ x6679 to receive a reference (call/ticket) number to schedule a response by a technician.
  • Lost or misplaced files on my computer:
    -Press, “start” move up to “search”, then (to the right) choose “files or folders”.
    -Now type in the name or part of the name of the file or the file type (i.e. .doc/.jpg/.txt/etc.) and then press “search” to begin.
    -Be sure that in the box marked “look in” that “Local Hard Drives (C:)” is selected (or A: if you need to search floppy disks).
    -Please note – When searching using an asterisk before the file name (i.e.- *.doc) will treat the asterisk as a wildcard and will find all the Microsoft Word within the search area.
  • USB Flash Drive
Back To Top

HELP DESK INFORMATION

Back To Top

 IT WEEKEND HELP DESK INFORMATION

Back To Top

IT LAPTOP LOAN PROGRAM

Back To Top

KBCC BN Book Request

Back To Top

LOTUS NOTES


1.On your device, select
Settings > email+accounts > add an account
2.Choose advanced setup.
3.If you are authenticating using internet credentials:
a.On the Advanced Setup screen, provide your mail address and password,then tap Next
b.Select Exchange ActiveSync
c.On the EXCHANGE ACTIVESYNC page, the Email address, Password, and
User name fields will be pre-filled.
d.Change the user name to be your mail address.
e.Leave the Domain field blank.
f.Fill in the server name ( traveler.kingsborough.edu ).
g.The account name will be pre-filled, but you can change it to any other value.
h.Tap Sign in

Back To Top

PLASMA SCREENS

Back To Top

PROJECTION SYSTEMS IN LABS

Back To Top

ONLINE PHONE/EMAIL DIRECTORY

Back To Top

SOFTWARE TRAINING

Back To Top

SMART BOARD/PROJECTION SYSTEM IN CLASSROOMS

Back To Top

TECHNOLOGY POLICIES

Back To Top

TELEPHONE

Back To Top

WEB SERVICES

Back To Top

WIRELESS


Back To Top

If you can't find what you need, please contact us for assistance by e-mail Helpdesk@kbcc.cuny.edu or phone (718)368-6679.

Student Help Desk is located in L-106.
Walk-in support hours are Monday through Friday from 8:00 am to 5:00 pm (with the exception of the 6 Fridays the college is closed during the Summer module).

You may also visit the Cyber Lounge (M-200), Monday through Thursdays 9:00 am till 10:00 pm where someone will be able to assist you, when classes are in session, only.

For telephone and email support please call (718)368-6679 and follow the prompts. You can email your questions and concerns to
helpdesk@Student.kingsborough.edu

 
 
kccFacebook KCCTwitter
Privacy Statement | GAINFUL EMPLOYMENT | Disclaimer | Text Only | Make This Website Talk

Kingsborough Community College
2001 Oriental Boulevard, Brooklyn, NY 11235-2398 | (718)-368-5000
Kingsborough is CUNY